Resolution Process

handshakeSAIC Victim/Survivor Resolution Process

The SAIC office invites victims/survivors of sexual assault to contact our office if they are dissatisfied with services provided by any member agency. Member agencies are asked to  distribute SAIC’s brochure which invites victims/survivors to voice their opinion regarding the sexual assault services they received in the City and County of Denver. An anonymous feedback form is available at www.denversaic.org under “Contact Us.” Member agencies are also encouraged to refer survivors to SAIC in appropriate situations.

The SAIC Project Director will facilitate the resolution process by receiving the report of a complaint, hearing from the victim/survivor in detail and providing advocacy, support, information and referrals as necessary. The Project Director acts as a liaison between the victim/survivor and the agency by contacting the agency representative, arranging and facilitating the appropriate intervention with the goal of a conclusion that is satisfactory to the victim/survivor.

Victim/Survivor Resolution Process in detail:

Note: Every survivor has individual needs/requests. SAIC will modify this process on a case-by-case basis as appropriate to ensure an effective, victim-centered approach to each concern.

 1.    Initiate contact with the victim/survivor and hear concerns within 3 business days

2.    Establish the jurisdiction of the complaint. If outside the City and County of Denver, make appropriate referrals.

3.    Explain to the victim/survivor that interpretation can be arranged for interactions during the resolution process if needed.

4.    Inform the survivor of the Victim/Survivor Resolution Process and SAIC’s role.

5.    A copy of the resolution process will be offered.

6.    Explain that SAIC Project Director is not covered by statutory privilege (13-90-107). However, personally identifying information disclosed by the survivor will not be shared without consent.

7.    Inform the victim of rights afforded to them under the Victim Rights Act

8.    Inform the victim/survivor of their options for pursuing the concern, including

  1. a.    Filing an anonymous complaint to use as a training tool and prevent similar incidents in the future
  1. b.    Pursuing a Victim Rights Act complaint
  1. c.    Pursuing the complaint through SAIC

 

Pursuing a complaint through SAIC

  1. SAIC Project Director will contact the appropriate Agency representative by the next business day and express the concerns of the victim/survivor. The representative will strive to respond within 3 business days.
  2. SAIC Project Director will arrange for the concern to be mediated based on the circumstances of the complaint and the victim’s wishes, including direct communication with the victim via telephone, writing, or in-person.
  3. If the victim/survivor would like to meet with the agency, SAIC Project Director will facilitate the meeting at the victim’s request. A victim advocate will also be made available at the victim’s request.
  4. SAIC Project Director will assist the victim/survivor in drafting questions that the victim would like answered in case the agency will need to research an answer prior to the meeting.
  5. The Agency representative and/or an appropriate supervisor will attend the meeting. The subject of the complaint will only be present at the victim’s request and with the agency’s approval.
  6. If the concern is not remedied to the victim’s liking, SAIC Liaison will discuss internal or external options for the victim/survivor to pursue.

 

The victim has the right to:

  • Receive a timely initial response from SAIC (approx. 3 business days).
  • Be heard by SAIC and voice concerns.
  • Request an interpreter for interactions during the Victim/Survivor Issue Resolution process.
  • Engage in the SAIC Victim/Survivor Resolution process described above.

 

The purpose of SAIC and the Victim/Survivor Resolution Process is to ensure victims/survivors of sexual violence in Denver receive the best possible response services. While SAIC partner agencies are proactive in maintaining effective practices, the Victim/Survivor Resolution Process is in place to respond when a victim/survivor is dissatisfied with the outcome. The process provides the opportunity to give feedback to SAIC, voice concerns, and gather information pertaining to sexual assault response and individual cases. Information shared throughout this process is also helpful in identifying gaps and improving services. While SAIC cannot guarantee case outcomes, we can determine if the response to the crime followed protocol, take necessary steps to address the concern and ensure your voice is heard.